Terms & Conditions

These Terms & Conditions govern the provision of transportation services by Chauffeur Greece ("Company") to the customer ("Client").

By making a booking through our website, email, phone, or any other channel, the Client confirms acceptance of these Terms & Conditions.

The Company provides chauffeur-driven transportation services including, but not limited to, airport transfers, port transfers, point-to-point transfers, hourly hire, private tours, and event transportation within Athens and across Greece.

All bookings must include accurate and complete details, including service type, pickup and drop-off locations, date, time, passenger count, and vehicle selection.

A booking is considered confirmed only after written confirmation is issued by the Company (via email or website confirmation).

The Company reserves the right to refuse or cancel any booking at its discretion.

The Client is solely responsible for ensuring that all booking details submitted through the website or other booking channels are correct.

If a booking is made with incorrect, incomplete, or inconsistent information that affects service feasibility or pricing, the Company reserves the right to cancel the booking.

In such cases, any amount paid will be fully refunded to the original payment method, and the Company shall have no further liability.

Charges are calculated based on the actual time, distance, vehicle type, and services required to complete the booking.

If the Client's plans change on the day of service (including additional stops, extended duration, waiting time, or route changes), the final cost will be adjusted accordingly.

Additional charges may apply for extra waiting time, unscheduled stops, after-hours service, or special requests.

Payment must be completed as specified in the booking confirmation (full payment, deposit, or agreed method).

Accepted payment methods include online card payment, bank transfer, or cash where agreed.

Failure to complete payment may result in cancellation of the booking without further notice.

Cancellations must be communicated at least 24 hours prior to the scheduled service time.

Cancellations received within 24 hours of the service time, as well as no-shows, will be charged in full.

All cancellations must be submitted in writing (email or official communication channel).

The Company monitors flight and cruise arrival times when details are provided.

Clients are responsible for informing the Company of any changes to flight numbers, arrival times, or itineraries.

Standard waiting time is included as specified in the booking confirmation. Additional waiting time may be charged.

For airport pickups, if the Client is unable to locate the chauffeur upon arrival, the Client must not leave the arrivals area.

The Client must immediately contact the Company at (+30) 210 69 15 502 so assistance can be provided.

Leaving the arrivals area without contact may be considered a no-show.

Passengers must behave respectfully and comply with all safety instructions.

The Client is financially responsible for any damage, excessive soiling, or loss caused to the vehicle by passengers.

The Company reserves the right to refuse or terminate service if passenger behaviour is unsafe, unlawful, or abusive, with no obligation to refund.

Child seats are available upon request and must be requested at the time of booking.

The Company is not responsible for providing child seats if the request was not made in advance.

All vehicles are insured in accordance with Greek law.

The Company is not liable for delays, missed connections, or losses caused by circumstances beyond its control, including traffic, weather conditions, strikes, accidents, or force majeure events.

The Company is not responsible for items left inside the vehicle. Any recovered items will be returned when possible, but no liability is accepted.

Client data is handled in accordance with applicable data protection laws and is used solely for booking management, service delivery, and related communication.

These Terms & Conditions are governed by the laws of Greece.

Any disputes shall be subject to the exclusive jurisdiction of the Greek courts.

This section explains how Chauffeur Greece uses cookies and similar technologies on our website, in compliance with the EU General Data Protection Regulation (GDPR) and the ePrivacy Directive.

Cookies are small text files placed on your device when you visit a website. They help the site remember your actions and preferences over a period of time, so you don't have to keep re-entering them.

Strictly Necessary Cookies — These are essential for the website to function correctly (e.g., remembering your cookie consent preference). They cannot be disabled.

Functional Cookies — Our live chat service (Intercom) uses cookies to provide real-time customer support, remember your conversation history, and improve your experience. These cookies are only set after you provide consent.

Intercom (intercom.io) — Used to power our live chat widget and support system. Intercom may set cookies to identify returning visitors and maintain chat sessions. For more information, please refer to Intercom's privacy policy at https://www.intercom.com/legal/privacy.

When you first visit our website, a cookie consent banner will appear allowing you to accept or reject non-essential cookies.

If you reject cookies, functional cookies (including Intercom) will not be loaded. You can change your preference at any time by clearing your browser cookies and revisiting the site.

You can also control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

Cookie data is retained only for as long as necessary to fulfil its purpose. Under GDPR, you have the right to access, rectify, or delete your personal data. To exercise these rights, please contact us at info@chauffeurgreece.com.